I never received my order, what should I do?

Modified on Thu, 14 Jul 2022 at 11:48 PM

A couple of things can be the reason. Although our shipping carriers work independently to deliver your package, we’ll figure this out together! If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!

If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier if you can. If there is no conclusion after two weeks, please let us know and we will look into and either replace, exchange or credit you for your order.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline. If your address has changed or that the shipping address you provided had some error in there, we will work this out; most like the carrier will return the package to us. We will certainly ship you another one, it is just that it may take a bit longer for you to enjoy your purchase.

You can contact us via email to we can help you if the above does not help

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